I have a technical problem
Something is not working on the cell, or you have a question about the configuration? Describe the problem and we will help you solve it.
Report a problem
Support
Cobot technical support
Service, software, documentation, 3D models, simulation and the technical forum for WELDERSTAL cobots. Service centre in Grzawa (Silesian Voivodeship, Poland) - support for customers across Poland.
Where to start
Tell us what you need
Technical support, documentation, community and deployments in one place. Choose a path and we will send you straight to the right place.
I am looking for documentation and files
Manuals, 3D models (SolidWorks, STEP), the SDK and cobot software, all in one place.
Go to the filesI want to join the community
A technical forum and a WhatsApp group - questions, answers and experience from users of Fairino / FR cobots.
Go to the forumI want to deploy or extend a cell
A new cobot cell or an extension of an existing one - from process assessment to commissioning.
Ask about deployment Community
Fairino cobot technical forum
Ask questions, look for ready-made solutions and share your experience with other users of Fairino / FR cobots. A forum run by Welderstal - the fastest route when you are stuck on a specific problem.
What you will find on the forum
- IP configuration, networking and first start-up
- Errors, E-stop and cell diagnostics
- Programming: LUA, SDK and communication with a PLC
- Welding, palletising and equipment selection
Quick contact
How to contact us
Showroom
Welderstal sp. z o.o.
ul. Wiejska 66A, 43-227 Grzawa, Poland
Virtual environment
WS cobot simulation
Get access to the virtual simulation environment for WS cobots. Test programs, learn programming and try out scenarios without a physical robot.
The environment is available on request - contact us to get access credentials.
Online simulator
Program the cobot in your browser without installing any additional software
3D models
CAD files to download
Software
Robot software versions
Download a software update for WS cobots. Contact our service team before updating.
Compatibility
Compatible devices
JODELL Robotics
Electric parallel gripper – EPG Series
Grippers Mitsubishi Electric
Servo drives
Drives Mitsubishi Electric
HMI interfaces
Control Mitsubishi Electric
Programmable controllers
PLC SICK Sensor Intelligence
Inspector vision systems
Sensors / Vision Related topics
Cells, plugins and training
Looking for an extension or a new cell rather than service? Start here.
Need technical help?
Contact our service department or join the WhatsApp group.